| No. |
Win-Win Strategy |
Win-Lose Strategy |
1 |
Define the conflict as a mutual problem |
Define the conflict as a win-lose situation |
| 2 |
Pursue joint outcomes |
Puruse own group's outcomes |
| 3 |
Find creative agreements that satisfy both groups |
Force the other group into submission |
| 4 |
Use open, honest and accurate communication of group's needs, goals and proposals |
Use deceitful, inaccurate and misleading communication of group's needs, goals and proposals |
| 5 |
Avoid threats (to reduce the other's defensiveness) |
Use threats (to force submission) |
| 6 |
Communicate flexibility of position |
Communicate high commitment (rigidity) regarding one's position |
