Feedback And Criticism

No. Feedback Criticism 1 Future focused Past focused 2 Descriptive, positive language Judgmental language, accusatory 3 Positively supportive Negatively evaluative 4 Calm Authoritarian 5 To inform rather than attack Condescending (superior attitude) 6 Focus on the behaviour Focus on the person 7 There are suggestions for improvement Blame and demand change 8 Non-judgemental Prompts defensiveness   No. Feedback Criticism 1 Addresses specific behavior: "When you forgot our plans..." Attacks their character: "You're so irresponsible" 2 Specific to the situation, not sweeping generalizations Global statements: "You never" or "You always" 3 Focuses on the impact of the action, not their worth Focuses on what's wrong with them as a person 4 Delivered calmly with care for the relationship Delivered in anger or contempt 5 Makes them understand the effect, not that they're bad Makes them feel defective or inadequate 6 Creates understanding and opportunity for change Creates defensiveness and shame